Your Privacy Matters
This Privacy Policy explains how Smart Design Works collects, uses, stores and protects personal information when you visit our website, submit an enquiry, request a quote or use our digital services.
1. Introduction
Smart Design Works respects your privacy and is committed to handling your personal information responsibly, lawfully and transparently.
This policy applies to information collected through our website, online forms, email communication, social media enquiries, project discussions and service delivery processes.
2. Information We Collect
We may collect personal information that you choose to provide when contacting us, completing forms, requesting a quote or working with us on a project.
- Your name and surname
- Your email address and phone number
- Your company or business name
- Project details, enquiry details or service requirements
- Website URLs, brand assets, social media links or business information supplied for a project
- Basic technical information such as website usage, device type or browser data
3. How We Use Your Information
We use the information we collect to respond to enquiries, provide services and manage client projects professionally.
- To respond to your enquiry or request for information
- To prepare proposals, quotes, invoices or project plans
- To deliver website, branding, SEO, SMARTmail, SMARTcard, marketing or digital strategy services
- To communicate with you about your project or account
- To improve our website, services and client experience
- To comply with legal, accounting or administrative requirements
5. Sharing Information
We do not sell your personal information. We may share limited information only when needed to deliver our services, operate our business or comply with legal obligations.
- Website hosting, domain, email or technical service providers
- Payment, accounting or administrative service providers
- Design, development or marketing partners involved in your project
- Legal or regulatory authorities where required by law
Where third-party tools or service providers are used, we aim to work with reputable providers and limit information shared to what is necessary for the relevant purpose.
6. Security & Retention
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
- Access to project and client information is limited where reasonably possible
- Digital files and communication are handled through secure business systems where available
- Information is kept only for as long as needed for the purpose collected, business records or legal requirements
- Old or unnecessary information may be deleted, archived or de-identified where appropriate
7. Your Privacy Rights
You may contact us to ask about the personal information we hold about you, request corrections, withdraw consent where applicable, or request deletion where legally and practically possible.
- Request access to your personal information
- Request correction of inaccurate or outdated information
- Object to certain processing where applicable
- Ask us to delete information where we no longer need to keep it
- Ask questions about how your information is used
8. Contact Us
If you have questions about this Privacy Policy or how Smart Design Works handles personal information, please contact us.
- Email: info@smartdesignworks.co.za
- Location: Unit G01, Crossfire Place, 15 Gardner Williams Ave, Paardevlei, Cape Town, 7130
- Website: www.smartdesignworks.co.za
Questions about your privacy?
Contact Smart Design Works if you would like to update, correct or ask about any personal information shared with us.
Contact Us